Complaints and Disputes

We understand how difficult it is to be on a wait list for treatment, particularly if your symptoms affect your quality of life.  

The current wait time for a new adult ADHD assessment with Psychiatry UK is estimated to be between 12 and 18 months from the date your referral is received and processed. We are currently unable to provide an estimate for ASD assessment wait times, although they have historically been similar. 

Due to the nature of our assessment process, we cannot provide a more exact timeframe. Rest assured that we are working as quickly as we can behind the scenes to see all of our patients in a timely manner, including by actively hiring new clinicians to further reduce our wait times.  

Unfortunately, our customer service team is unable to give any additional information via our telephone support line or webchat.   

To avoid delays in your care, please ensure that you complete your patient checklist as soon as possible. When you have reached the top of our waiting list, you will receive an email, SMS and portal note containing a link to book your appointment.   

We estimate that our current wait time for titration is 7-10 months from initial appointment. This wait time may be affected by the nationwide shortage of ADHD medication.  

Once we are ready to start titration, we will contact you via the portal. Please keep an eye on your portal notifications to make sure you do not miss the notification, as we are only able to hold your titration appointment for 2 weeks. Thank you for your patience.  

Please be assured we are working as quickly as we can behind the scenes to see all of our patients in a timely manner without compromising the quality of our care. We are working hard to hire an increased number of titrating prescribers to further reduce the wait time for individual patients.  

Unfortunately, our customer service team is unable to give any additional information via our telephone support line or webchat.   

If your complaint is about medication shortages, please download this update for the latest advice.  

The shortage in ADHD medication has been caused by a combination of factors – all of which are unfortunately out of our control. Manufacturing issues and an increase in global demand have put a strain on global stockpiles, and every prescriber has had to issue warnings about shortages.  

Where possible, we will try to prescribe medications which are less affected by these delays. Unfortunately, this won’t be possible for every patient.  

Our discharge procedure has been carefully drafted by medical professionals.

Because we are a telepsychiatry (online) service, we have to have very clear discharge procedures to ensure we are only delivering the best possible care.  

This may mean that we are unable to offer care in cases where we have determined that patients are unsuitable for telepsychiatry,  where patients fail to engage when we send out communications or fail to complete necessary medical forms within given timeframes etc. This may be because you struggle to keep in touch with us via our online methods, would benefit much more from a face-to-face clinician, or because we cannot offer the level of care which your condition needs.  

We understand that receiving a discharge notice can be disappointing. Please rest assured that this decision has been taken with your wellbeing in mind.  

As an NHS contractor, we must also follow their rules. This means that sometimes, patients can ‘time out’ of our services after a length of time with no contact, or become disqualified if they move away. We regret that this must be frustrating, especially in cases where you have been on a wait list for a significant time. Unfortunately, we are unable to edit this NHS policy.