Urgent Medical Assistance Needed?

Psychiatry UK is an online service only and therefore is not able to offer an emergency service. Please refer to our advice on how to get assistance.

Chat With Us

Our Virtual Assistant is open 24/7 and available here on our website, or via our patient portal and Companion app (click on the green button in the bottom corner of your screen called ‘Chat live with us’)

If you need to speak to an advisor the Virtual Assistant can direct you to this option. (Advisors are only available Mon-Fri: 8am-6pm;  Sat-Sun: CLOSED)

If you are not able to access our live chat, please check whether you have an active ad blocker set up on your browser. If so, please uninstall or temporarily disable to access the live chat feature.

Give Us a Call

Telephone: 0330 124 1980 (Mon-Fri: 8am-6pm;  Sat-Sun: CLOSED).

Our phone lines are extremely busy and we regret that you may be on hold for some time. Please bear with us until we are able to take your call.

Existing Patient Enquiry?

We have been listening to feedback and are reviewing the ways in which our patients are able to contact us.

Last year, we introduced our Virtual Assistant, which includes a live chat service to allow queries to be escalated to a member of our support team, if needed, during our opening hours (Mon-Fri 8am-6pm).

This has helped reduce the waiting times on our telephone support line and is proving to be a more efficient way for those contacting us to find a fast resolution to their queries. 

What’s next?

On 1st February 2025, we will introduce changes to our MedQare portal note system. This will only affect patients who have been referred to our NHS (including Right to Choose) ADHD and ASD services.

What will this mean for patients?

Our current system encourages patients with an account on our MedQare portal to raise a note to communicate with our staff. The changes we are introducing will mean:

  • Patients will be able to reply to notes left by their doctor, or members of our administrative or nursing teams, but they will not be able to create a new note without being prompted. 
  • Patients in titration will still be able to raise notes to their prescriber 
  • The note system will remain unchanged for private patients and families registered with our Child & Adolescent service. 

Why are we making these changes?

The rise in the number of people seeking a diagnosis through Psychiatry UK’s NHS ADHD and ASD services means that our patients are waiting too long for a response to their portal notes, especially in cases where a query involves input from more than one team.

Our Live Chat service is providing a more efficient way for patients to communicate with us. From 1st February 2025, we will be making more staff available on our live chat to be able to respond to both non-clinical – and some clinical – queries in real time.

As always, we welcome your feedback on these improvements, so please let us know your thoughts by completing the survey provided at the end of the live chat.

Other Enquiry?

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Postal Address and Registered Office:

Please note: All clinics are virtual. We do not provide face-to-face consultations.

3b Fore Street,
Camelford,
Cornwall,
PL32 9PG

Psych-UK Limited – company no. 14553673