Urgent Medical Assistance Needed?

Psychiatry-UK is an online service only and therefore is not able to offer an emergency service. Please refer to our advice on how to get assistance.

Existing Patient Enquiry?

If you wish to contact a particular member of staff, please login to your Medqare Account and leave us a note.

We will endeavour to respond to your note within 5 working days.

Chat With Us

Introducing our new virtual assistant, Ask Andi

We have been listening to feedback from our patients and reviewed the ways in which our patients are able to contact us.

We know that long wait times on our support phone line are frustrating and have introduced a new online support assistant to provide quick responses to non-clinical questions.

If your query cannot be resolved by our virtual assistant, it will be escalated to our live webchat during opening hours (Mon to Fri, 8am to 6pm) to speak to a member of our customer service or other team as appropriate.

We will be monitoring this new service closely over the next few weeks, so please leave your feedback through the survey provided at the end of the chat.

Please note: If you are not able to access our chat, please check whether you have an active ad blocker set up on your browser. If so, please uninstall or temporarily disable to access the chat.

Clinical Queries

For all clinical queries, please log into your MedQare account and leave a portal note for your doctor or prescriber.

Give Us a Call

Telephone: 0330 124 1980 (Mon-Fri: 8am-6pm;  Sat-Sun: CLOSED)

The quickest way to contact us is by using our virtual assistant, Ask Andi. Please scroll down to the bottom right corner of this page.

If your query cannot be answered by our virtual assistant, it will be escalated to our live webchat service (during opening hours).

Please note: Our phone lines are extremely busy and we regret that you may be on hold for some time.

Postal Address and Registered Office:

Please note: All clinics are virtual. We do not provide face-to-face consultations.

3b Fore Street,
PL32 9PG

Psych-UK Limited – company no. 14553673