What to expect from an ADHD assessment

• Your appointment will last approximately 50 minutes and will take place over a Teams video call. You’re welcome to have a family member join you.
• You will be required to keep your camera on throughout the appointment, and provide photo ID at the start of the session.
• Your appointment will follow a structure to ensure all diagnostic criteria is covered within the appointment time.
• The doctor will carefully assess your mental health and gather a complete psychiatric history, considering other conditions that may be related to ADHD.
• They will ask you about the symptoms you described in your pre-assessment forms and about your past experiences. If any questions make you uncomfortable, please tell the doctor. They will not pressure you to share anything you are not comfortable with.
• If you wish to share more information at the end of your assessment, please tell your doctor you will add it to a note in your MedQare portal after the appointment. Ask them to consider it for your diagnosis.
• At the end of your assessment, the doctor will discuss their assessment findings and suggest any necessary treatments. If further information is required before reaching a diagnosis, they may schedule another appointment.

Accessing the appointment: your appointment link  

You will access the appointment by clicking on your appointment link, which will be sent to you via SMS, email and through your MedQare portal account once your appointment booking has been confirmed.  

 To use the link in your MedQare patient portal, go to ‘Appointments’ in the menu, and click on the appointment link: ‘Accessing the Appointment: Your Appointment Link’.  

 If you encounter any technical difficulties, please contact us via our Virtual Assistance service, available from the portal, our website and the MedQare Companion app.  

 Please ensure you are logged into the portal and that your mobile phone is switched on for your appointment. The doctor may share a link to an alternative meeting platform if there are any technical difficulties.  

Assessment outcome  

At the end of your assessment, the doctor will discuss with you the findings and outcome of their assessment. This outcome will be communicated to your GP via a letter about your assessment. You will have access to a copy of this letter on your MedQare patient portal, although it may take 4 to 6 weeks to become available. If there is any information you prefer not to be included in the letter, please inform the doctor during your appointment. They can decide to omit it if it’s unrelated to your diagnosis.  

If you are diagnosed with ADHD and choose medication treatment, you will be referred to our Titration Service (titration is the process that introduces your body safely to medication). 

This service provides support and guidance throughout the titration process, which ensures that medication is safely initiated at a low dose and gradually increased until it’s most effective, with the fewest possible side effects.  

Please note that there will be a wait between assessment and titration. You can find out our up-to-date wait times here.

The DVLA recommends informing them only if your ADHD significantly impacts your ability to drive safely. If you’re uncertain about your condition’s effect on driving, it’s advisable to discuss it with your doctor. Additionally, it’s a wise measure to inform your insurance company about any relevant medical conditions.  

Due to the high number of patients under our care, we may not always respond to patient requests immediately. Occasionally, your note may need to be forwarded from the customer support team to a member of your clinical team, which could result in a slightly longer response time. Rest assured, we strive to reply within 5 working days. Any updates to these response times will be communicated on the MedQare patient portal. Thank you for your understanding.  

For urgent matters, please consider contacting us via our live chat during our opening hours (Mon-Fri: 8am-6pm). It’s important to note that, while we endeavour to provide timely assistance, we are not an emergency service and cannot offer emergency medical services for urgent or crisis situations, or for patients who are acutely ill.   

Please follow our guidance for urgent assistance.  

Download our guide to seeking urgent help.  

Please leave a note on the portal with your requested amendments and assign the note to ‘Your Doctor’. This is the fastest method for getting any changes made.  

We continue to experience unprecedented demand for referrals for both our adult ADHD and autism services, which has inevitably created waiting lists for assessment and treatment. 

Please click here for our current waiting times. Our Customer Support team is unable to give any more information on waiting times over the phone or via our webchat, so please wait to be contacted by us.

If you are already registered with us, we will contact you by email and portal note to arrange the appointment, so please keep looking out for Psychiatry UK emails.

Please log into your account and click on the link to ‘My Profile’ in the menu on the left-hand side of the page. You can update all your personal details here.  

To reset your password, please follow our guidance here.

Contact us via our Virtual Assistant service, available from our website, portal and Companion app.  You will be guided to speak to a member of our IT Support team.