NOTE:
If you need an ADHD or ASD consultation you can get a referral through your GP and the costs for the consultation and any treatment (in the case of ADHD) will be paid for the NHS. This is known in the NHS as ‘Right To Choose’. Find out the rules about eligibility and how to apply by visiting either the ADHD Right To Choose or ASD Right To Choose pages.
Step 1 – Book a Consultation
We offer one-to-one online consultations with GMC registered specialist doctors who work in both the NHS and the private sector.
If you are a Right To Choose (RTC) patient:
You will be sent a welcome email and asked to create an account and upload ID and Proof of Address. You will also be asked to complete some online forms as part of your ‘pre-assessment checklist’. Once you have completed the checklist you will be eligible to be sent an automated booking link when one becomes available.
If you are a private patient:
- Book online if you know what you want to discuss and which psychiatrist you would like to book an appointment with
- Arrange an appointment by speaking to a member of our Customer Support Team. Please contact using our Virtual Assistant service, or call our support line: 0330 124 1980 (our opening hours are Mon-Fri 8am to 6pm)
As a general rule, you will be required to undertake a full initial one-hour consultation. Payment in full is required at the time of booking, so please have your card ready when you make a booking via the website or when you call to book. Additional fees will be due if you require a prescription and medication or if your appointment runs over the hour. A full written report is included in the cost of the initial consultation.
In some cases, we can offer telephone advice consultations for relatives and carers which normally last around 30 minutes, costing less than the full consultation. Please view our schedule of fees for further information.
Step 2 – Attend your Consultation
We will send you a confirmation email and SMS (if you give your mobile number while booking) with a link, from which you will be able to access the consultation room at the appointed time from any internet enabled computer (or smartphone).
If using your computer you will need to ensure it has a working camera and microphone (you may also use headphones to listen, although this is not mandatory). We use Microsoft Teams to run the video consultations and we encourage our patients to download the app or install the software before attending the consultation. Software can be downloaded here.
Just before the appointment you should click on the meeting link that we sent by email. You will then be admitted into a secure video room which will only be occupied by you and your psychiatrist. At the end of the meeting you will be encouraged to leave feedback about the quality of the advice you have received – we use this feedback to constantly improve our service to our patients (feedback is anonymous unless you specifically allow us to share it on the website.).
Step 3 – What happens next?…
After your assessment, your doctor will type up all the notes from your consultation or dictate them for typing before they are added to your patient record (which you can also access). A letter will be prepared and sent to you, summarising the appointment with a diagnosis and recommended course of treatment and outlining any next steps. We apologise, but due to the popularity of our services, we are experiencing some temporary delays in our typing service. Please allow 4-6 weeks from the date of your appointment to receipt of your assessment letter. Your consultant will ensure that any urgent correspondence is prioritised far sooner.
If you have agreed to have a review appointment in the future, our support team will contact you nearer the time to arrange this.
If you require a course of medication, your doctor will refer you to our ADHD titration service for treatment.
Please note that there will be a wait between assessment and your titration. Check our wait times here.