OUR VISION

We are THE online psychiatry service enabling people to live their best possible lives

OUR PURPOSE

To improve access to medical expertise for people struggling with their mental health

OUR VALUES

Innovative
Accessible
Compassion
High Quality Care

At Psychiatry-UK our Values represent what we feel everyone in our organisation should do to provide the best care for our patients.  Our values are important, because they guide our behaviours in everything we do, from an action by an individual, to how we represent ourselves to other organisations.  They remind us what we are striving for, and guide us as we continually aim to develop and improve our service.  Our values ensure we have a benchmark to measure our successes and achievements.

We believe that innovating, and continuing to do so, ensures we can provide the best and most up-to-date care for our patients.  We are passionate that anyone who is experiencing concerns about their mental health should be able to access the care they need easily and quickly.  Compassion is central to healthcare, and we desire this to run through our foundation, and we strive to do the best we can to deliver the highest quality possible.

INNOVATIVE

Improving solutions

Using technology is at the heart of what we do.  But we also aim to ensure that our processes are efficient, robust, safe and effective.  We also have a responsibility to ensure we are sustainable.  Therefore, whether it’s writing a policy, providing a service, or reducing our carbon footprint, we strive to find better ways to do something.

“My treatment and assessment was completed over the phone and via a web portal which was of great help and convenience.”

ACCESSIBLE

Convenience and availability for all

We want to be able to provide care to people at a time they need it, in the place they need it.  We want to reduce barriers to accessing care, and continually simplify the process to access our care.  We aim to become accessible to everyone.

“The video quality was very good and I didn’t have a hard time understanding or hearing The Doctor due to any technical issues.”

COMPASSION

Recognising and alleviating distress.

Whether it’s helping to support a pressured organisation, or the individual who approaches us in need, we aim to ensure from the first contact we can work with you to overcome your difficulties.  If there is something we can do to reduce distress or suffering, we will.

“I had an assessment with the Doctor and it was honestly one of the few times I’ve had a pleasant experience with a health professional and gotten what I needed out of the appointment. I was surprised we managed to get through so much of my life in the time frame, and the Doctor was very respectful, calm, empathetic and asking good questions. I never felt uncomfortable during it and it sparked some revelations. I was very anxious and we were talking about some hard topics, but it’s one of the easiest conversations I’ve had with a health professional. The report back was correct and concise and overall P-UK has been the most professional service I’ve used with actually listening and working with instead of against the patient.”

HIGH QUALITY CARE

Doing our very best

We are passionate about continually learning and developing, so that we can offer the best care possible.  We will not become complacent, and will always seek ways to improve, aiming to provide the best care possible.

“Great service couldn’t have asked for anything else very happy thank you.”