Attentive, professional and understanding…

We opted to use Psychiatry UK for our 15 yo daughter as she approaches her GCSEs, for suspected ADHD.

The ability to access swift mental health care was really important, as was having choice in the professional we could see. The Psych UK consultant profiles were really helpful for recognising the level of experience and expertise available.

We found Dr Woodward to be extremely attentive, professional and understanding. The online consultation was just as effective in our opinion for a mental health review such as this, which opens up access to experts without geography acting as a barrier to access.

The information on the Psych UK website meant that it was fairly straightforward to navigate the process of application, completing the various assessment tools and setting up appointments. The customer support team are very swift at responding on the portal whenever there’s a query. I did worry that a ‘portal’ could potentially mean a ‘black hole’ to get lost in!! This definitely hasn’t been an issue at all. It’s really easy to use and I have great confidence that all communications will be addressed within a very short turnaround time.

When my daughter decided to opt for a medication trial (after reading the very detailed information provided), the follow up appointment could be arranged very swiftly and Dr Woodward spent the full half hour discussing the options, responding to questions, reassuring us about the process to get the meds right.

So far, it’s been a very positive experience as far as Psychiatry UK goes. In terms of getting a diagnosis, definitely worthwhile as it explains so much about the challenges faced by our daughter over many, many years and now we can put strategies in place to help her.

YW March 22, 2023