If you have lost access to your account, forgotten the login details related to your account or you need your 2FA details reset, you will need to send us a photo of your ID. Please see the information below to find out what IDs we accept and what we don’t accept.

What we accept

The image you send needs to be of your original photo ID. You cannot send an image of a printout or screen showing your photo ID.

We can accept an expired photo ID if it expired less than 12 months ago.

You can send us any of the following:

  • UK driving licence (full or provisional)
  • European driving licence (full)
  • passport
  • European national identity card (except paper Italian ID card or Greek ID card)
  • UK residence card or biometric residence permit (BRP)

What we don’t accept

We do not accept photo ID with any handwritten information other than a signature.

Do not send us any of the following:

  • travel cards
  • bus passes
  • NHS ID cards
  • visa stickers
  • UK citizen ID cards
  • proof of age cards
  • university or school ID cards
  • Syrian passports
  • paper Italian ID cards
  • Greek ID cards
  • UK driver qualification cards
  • an image of a printout or screen showing your photo ID

How to take a photo of your ID

Passport

To take a good photo of your passport, make sure:

  • you have not covered any part of the page
  • all 4 edges of the page are in your photo
  • you can clearly see your face and all the text
  • there’s no shine from a light or window

Other accepted ID

To take a good photo of any other photo ID, make sure:

  • you do not cover any of the corners
  • you can clearly see your face and all the text
  • there’s no shine from a light or window