If you are currently trying to join an appointment but either the link isn't working or you can't log in, please try restarting your browser or using a different device. You should also try using our pre-call test to ensure that your microphone and camera are both working for your appointment.
Please be aware that your doctor may attempt to call you if you have not arrived for your appointment. They may also leave a note on your portal, so if you are able to access this, please login to the portal and check your notes.
If you are still not able to access your appointment and have had no contact from your doctor, please call us on 0330 124 1980
Before submitting a ticket, please read the advice below:
Please take a look at what ID we accept. Once we have confirmed your identity, we will reset these settings for you.
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